Frequently Asked Questions

Delta Dental Patient Direct is not an insurance program.  It is a discount program for individuals and families, or employees who do not receive insured dental benefits through their workplace. Enrollees in the Patient Direct program receive discounts on dental services provided in-office by an Arizona dentist in the Patient Direct network. Patient Direct members also receive special discounts from our partners, such as savings on vision care.

Delta Dental has protected Arizonans’ smiles for 50 years. During this time, we’ve earned a reputation for giving Arizonans high-quality options to make caring for your oral and overall health easy and affordable. What makes the Patient Direct program so unique is the flexibility it gives you and your dentist to determine your treatment plan. When it comes to your dental care, Patient Direct provides discounts on common dental services, like fillings and crowns, as well as orthodontics and cosmetic dental procedures like teeth whitening. There are no frequency limitations, no denied claims, no hidden fees and no annual maximums. It’s the freestyle way to save!

Plus, you’ll have access to discounts on other health services, like vision care, through our partnerships with other well-known and respected providers!

Yes! You can enroll yourself or your entire household in Patient Direct. If you choose to enroll in the family plan option, anyone who lives in your household is eligible for Patient Direct discounts. We’ll collect some basic information on your family members, such as their name and date of birth, so that your provider can verify their eligibility when services are needed. 

Signing up online takes less than 5 minutes and you’ll be able to print a temporary ID card when you’re done! You can take advantage of the Patient Direct discounts starting the 1^st of the month after you enroll.  If you still have questions or prefer to sign up by phone, you can call 866.327.0041 to speak to an enrollment specialist.

Finding a Patient Direct dentist is easy! Just use our online dentist directory to search for an Arizona Patient Direct dentist near you! (Note: Although you may be able to search for out-of-state dentists in the Patient Direct network, Delta Dental of Arizona’s Patient Direct program discounts are only available when you visit an Arizona Patient Direct dentist.)

Yes. With Patient Direct, feel free to get the care you need, when you need it. Because there are no waiting periods, no frequency limitations, no claims to submit and no annual maximums, you can work directly with your dentist to decide how soon your next dental visit should be.

Yes! Arizona dentists in the Patient Direct network agree to give Patient Direct members a minimum of 20% off all dental treatments and services that are performed in their office. This includes services like teeth whitening, veneers, etc. 

Still need more details? As a courtesy to our Patient Direct members, we've created a handy chart that gives you a better idea of the dental services eligible for discount. 

Dentists are not required to give a discount on products sold through their office. Examples of products that may be ineligible for discount include toothbrushes, specialty pastes and water flossers.

You must present your Delta Dental Patient Direct ID card to the Patient Direct dentist before services are provided and you are obligated to pay the Patient Direct dentist directly at the time of service. Specific details regarding the terms of payment are between you and your dentist, and should be discussed when you agree upon a treatment plan. 

No. Delta Dental of Arizona’s Patient Direct members are only eligible for a discount on dental services when visiting an Arizona Patient Direct dentist. 

Patient Direct members have access to a discount vision plan administered by EyeMed Vision Care. The discount vision plan provides savings on eye exams, eyeglasses, contacts, LASIK and more! View our discount vision plan flyer for more details.

We’re continually working with our partners and Arizona businesses to bring additional value to our Patient Direct members. As we make more discounts available to our Patient Direct members, we’ll note them on our website. Be sure to check www.deltadentalaz.com/patientdirect periodically to see a list of current discounts available through our partners.

By enrolling in the Patient Direct program, you are agreeing to an initial term of 12 months. However, you may cancel your participation in the program within the first 3 days of enrollment and receive a full refund. Cancellations made outside of this timeframe can be made with 30-days written notice. Please refer to the Delta Dental Patient Direct Participant Agreement for more details.