Executive Team

The best minds and the brightest smiles are leading the way at Delta Dental of Arizona. Get to know our team of executives:

Michael Jones, President and CEO of Delta Dental of Arizona

Michael Jones is the president and CEO of Delta Dental of Arizona, the leading dental benefits insurance company in the state. Jones is also the president of the charitable Delta Dental of Arizona Foundation, which provides much needed funding, education, and dental supplies to those in need across the entire state. Jones works closely with the board of directors and Delta Dental’s executive leadership team to create and leverage partnerships that strengthen the organization’s ability to meet current and evolving market demands while remaining true to its mission of improving lives by promoting optimal oral health. 

Prior to joining Delta Dental of Arizona in 2021, Jones served as managing director and Midwest region healthcare provider lead for Accenture, a global professional services company providing strategy, consulting, digital and technology solutions. Since 2016, Jones specialized in identifying strategic solutions for various health care organizations and led business development activities to grow the consultancy while managing executive-level client relationships. Jones also founded professional consulting firm M. Jones & Associates, LLC in 2005, which he ran as managing partner until 2016, focusing on delivering strategic business and technology solutions to organizations across the country. He brings a wealth of experience from his various c-suite roles at companies like BeTheMatch and CIGNA Behavioral Health. In 2014, Jones was named by Fast Company Magazine as among the “Most Creative People in Business 100” and in 2011, Jones was named by Minneapolis/St. Paul Business Journal “CIO of the Year.”

Jones earned his bachelor’s degree in civil engineering from Iowa State University and a master’s in business administration degree from the University of Texas - Austin, where he was a Consortium Fellowship Recipient. Michael is married and has two children.   

Mark Anderson, vice president and chief financial officer

Mark Anderson serves as the chief financial officer for Delta Dental of Arizona and has almost 30 years of experience in the finance and health care industries. He is responsible for finance, accounting, treasury, information technology and facilities management.

In addition, Anderson serves on several boards within the community, including Southwest Human Development and the Arizona Coyotes Foundation.

Anderson earned a bachelor’s degree in accounting and finance from Brigham Young University and is a Certified Public Accountant and a Chartered Global Management Accountant. He currently lives in Phoenix with his wife.

Jolean Fleck, vice president of people and organizational development

Jolean Fleck, vice president of people and organizational development, joined Delta Dental of Arizona in 2019. In this role, she works to shape the company’s culture and create an enriching experience for employees. With a focus on building a strong, high-performing team, Fleck is also responsible for leadership development and employer branding.

Prior to joining Delta Dental of Arizona, Fleck was the chief talent officer and human resources director for the Town of Gilbert, Arizona. As an experienced talent manager, she has spent more than 20 years delivering HR solutions across diverse industries that align with business strategy and improve the employee experience.

Fleck has an undergraduate degree in business with a human resources concentration from Austin Peay State University and a master’s degree in business from the W.P. Carey School of Business at Arizona State University. Fleck holds a Senior Professional in Human Resources (SPHR) certification and a Society of Human Resources Senior Certified Professional (SHRM-SCP) designation. In addition, Fleck is an active member of Gathering Humanity, an organization that supports arriving refugees and other vulnerable populations in Arizona. 

Leslie Hess, general counsel and chief compliance and risk management officer

Leslie Hess, general counsel and chief compliance/risk management officer, joined Delta Dental of Arizona in 2018. In this role, she is responsible for overseeing Delta Dental of Arizona’s legal affairs, federal and state regulatory compliance and organizational risk management. She also leads and directs the company’s government affairs and advocacy initiatives in Arizona and at the national level in coordination with the Delta Dental Plans Association. In addition, Hess serves on the board of directors for Arizona Helping Hands.

Hess has worked in the insurance and financial services industry for over 30 years. Prior to joining Delta Dental, she served as the interim director of the Arizona Department of Insurance where she led the state’s insurance regulatory agency and was a member of the National Association of Insurance Commissioners. Hess has both private and public-sector experience, including serving as the director of compliance and corporate secretary for Oxford Life Insurance Company and its subsidiaries and more than 11 years as deputy receiver and financial affairs legal officer at the Arizona Department of Insurance. She also spent two years at the Arizona Legislature at Legislative Council and worked in the securities division at the Arizona Corporation Commission for seven years. Early in her career, Hess worked as an attorney for both Merrill Lynch and Bear Stearns in New York City.

Hess has a juris doctor from George Washington University in Washington, D.C. and a master’s degree in counseling from Arizona State University. Hess is also a founding member of the Cactus Wren Chapter of the National Charity League. She is married with one daughter and two dogs.

Craig Livesay, vice president and chief operating officer

Craig Livesay, vice president and chief operating officer, joined Delta Dental of Arizona in 2003. In this role, he is responsible for the overall strategy and performance of underwriting, claims processing, eligibility/membership and call center operations. In addition, Livesay serves on the board of directors of Keogh Health Connection and as a volunteer with the Delta Dental of Arizona Foundation.

Prior to Delta Dental, he spent seven years in underwriting and risk management with Prudential Insurance Company.

An Arizona native, Livesay earned a bachelor's degree in business administration from Northern Arizona University. He currently lives in Scottsdale with his wife and three sons.

JoLou Trujillo-Ottino, senior vice president of sales and business development

JoLou Trujillo-Ottino, senior vice president of sales and business development, joined Delta Dental of Arizona in 2022. In this role, she is responsible for identifying and managing the innovation of business development opportunities and for providing directional oversight of the sales and group services teams.

Prior to joining Delta Dental of Arizona, Trujillo-Ottino served as the vice president of business development at Delta Dental of New Mexico, overseeing sales and account management, group administration, marketing and communications, government relations and corporate and community giving. She is also an experienced small business owner, having founded and operated a promotional advertising company that worked with tribal governments, for-profit and non-profit entities, and state and local governments for 20 years. The recipient of numerous accolades and awards, Trujillo-Ottino was named a New Mexico Woman of Influence in 2019, and a Laureate in the New Mexico Business Hall of Fame in 2015. 

Trujillo-Ottino earned her bachelor’s degree in business administration and Latin American studies from the University of New Mexico. She is married and has three sons and two spoiled pups.