Delta Dental of Arizona Earns 11th Consecutive Center of Excellence Recognition from BenchmarkPortal

SCOTTSDALE, Ariz. (August 8, 2025) — For the eleventh year in a row, Delta Dental of Arizona has earned the Center of Excellence certification by BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry, demonstrating Delta Dental’s commitment to providing superior customer care.

“Contact Centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal.,” said Bruce Belfiore, CEO, Benchmark Portal. “By optimizing their cost components and their ability to satisfy customers, they exemplify best practices in a very important sector.”

BenchmarkPortal only awards the “Center of Excellence” designation to customer service contact centers that rank in the top 10% of the contact centers surveyed, demonstrating superior performance on both cost-related metrics and quality-related metrics compared with their industry peers.

In addition to this recognition, Delta Dental of Arizona’s contact center was honored as the #1 ranked center in the small-size category in BenchmarkPortal’s 2025 Top Contact Centers Contents. This internationally renowned competition evaluates contact centers of all sizes using best-practice metrics benchmarked against the world’s largest database. Winners are selected based on key operating metrics, including efficiency, effectiveness, and individual performance, with the highest statistical values computed by BenchmarkPortal’s expert formula.

“These awards reflect our team’s dedication to delivering exceptional service and operational excellence,” said Zach Washut, director of operations at Delta Dental of Arizona. “Earning the Top Contact Center title means we’re among the nation’s best in quality and efficiency, demonstrating our commitment to continuous improvement and raising the bar for customer care nationwide.”

This summer, Delta Dental of Arizona also received the Healthy Arizona Worksites Program (HAWP) Award for the ninth year in a row, recognizing their implementation of evidence-based health initiatives aimed at supporting the well-being of employees, their families, and local communities. Strengthening their list of accolades, Delta Dental of Arizona received the HAWP Platinum Award for the third year in a row. The Platinum Award is the highest level of HAWP recognition, given to businesses that demonstrate efforts to address various health challenges affecting communities throughout the state.

About BenchmarkPortal

From its origins in 1995, BenchmarkPortal has become a global leader in the contact center industry, providing benchmarking, certification, training, consulting and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal, visit www.BenchmarkPortal.com.