GLENDALE, Ariz. (August 31, 2023) — For the ninth time, Delta Dental of Arizona has earned the Center of Excellence certification by BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry, demonstrating Delta Dental’s commitment to providing superior customer care.
“We’re proud of our reputation for creating a helpful, caring and responsive service experience for customers and stakeholders and attribute it to our people-first culture,” said Zach Washut, director of operations at Delta Dental of Arizona. “We achieve our collective goal of creating a path to better health and wellness through dedicated individual contributions and teamwork, which our customer care team continues to demonstrate daily.”
Contact centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal. BenchmarkPortal only awards the “Center of Excellence” designation to customer service contact centers that rank in the top 10% of the contact centers surveyed, demonstrating superior performance on both cost-related metrics and quality-related metrics compared with their industry peers.
“The achievement of the Center of Excellence represents a contact center’s commitment to delivering customer service that is both effective and efficient. It is the culmination of important initiatives that were undertaken to achieve sustainable service excellence,” said Bruce Belfiore, CEO of BenchmarkPortal.
Earlier this year, Delta Dental of Arizona received the title of “Best Agent Retention” in BenchmarkPortal’s Top Contact Centers Contest. In addition to the 2023 awards, Delta Dental of Arizona was previously named the “Top Contact Center” by BenchmarkPortal in 2022. Due to Delta Dental of Arizona’s commitment to providing a great customer experience, the company was also awarded “Lowest Abandon Rate” and “Best Agent Retention “in 2022.
In 2023 and for the seventh consecutive year, Delta Dental of Arizona also earned the Healthy Arizona Worksites Program (HAWP) Award for its implementation of evidence-based health initiatives to improve the well-being of their employees, employees’ families, and communities. For the first time, Delta Dental was honored with the HAWP Platinum Award, previously earning the Gold Award in each of the past six years. The Platinum Award – the highest level of recognition – is presented to businesses making an impact both within and beyond their walls addressing one or more of the many health challenges impacting communities across the state. Delta Dental of Arizona was also named the 2023 Arizona Champion of Change Large Business of the Year. Champions of Change recognizes dynamic innovators and trailblazers who are changing Arizona’s business landscape through leadership, service, visionary thinking, and philanthropy.
About Delta Dental of Arizona
Delta Dental of Arizona is the leading dental benefits provider in Arizona, serving more than 1.3 million enrollees and more than 3,700 contracted dentists across the state. Passionate about oral health and its importance to generations of families, Delta Dental of Arizona has worked for 50 years to improve oral health by emphasizing preventive care and making dental coverage accessible to a wide variety of employers, groups, and individuals. Since 2010, Delta Dental of Arizona, through its Foundation, gave over $16 million to support oral health education and disease prevention programs for underserved and uninsured communities across the state. For more information about Delta Dental of Arizona, visit www.deltadentalaz.com.
From its origins in 1995, BenchmarkPortal has become a global leader in the contact center industry, providing benchmarking, certification, training, consulting and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal, visit www.BenchmarkPortal.com.