(GLENDALE, Ariz. – October 27, 2021) —For the sixth consecutive year, Delta Dental of Arizona has earned the Center of Excellence certification by BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry, demonstrating Delta Dental’s dedication to providing superior customer care.
"This certification is a testament to the tireless work our team dedicates to deliver efficient, results-oriented service to our more than 1.2 million Delta Dental enrollees and more than 3,500 contracted dentists across the state,” said Craig Livesay, chief operating officer of Delta Dental of Arizona. “The recognition places Delta Dental of Arizona’s call center among the top 10% nationwide.”
Organizations like Delta Dental achieve the Center of Excellence distinction based on best-practice metrics drawn from objective and quantitative data that is audited and validated by researchers from BenchmarkPortal, which was founded at Purdue University and is the largest in the world.
“We have always made it a priority to provide our stakeholders with the highest level of service and we worked hard to maintain that same level of care amid the pandemic,” said Jeanette Watte, customer service director at Delta Dental of Arizona. “On average, our callers are greeted by an associate within 18 seconds and our post-call member satisfaction rating is nearly 93%. We keep a careful eye on our call times and stakeholder satisfaction ratings to ensure we are always learning, growing and improving as a team.”
About Delta Dental of Arizona
Delta Dental of Arizona is the leading dental benefits provider in Arizona, serving more than 1.2 million enrollees and more than 3,500 contracted dentists across the state. Passionate about oral health and its importance to generations of families, Delta Dental of Arizona has worked for nearly 50 years to improve oral health by emphasizing preventive care and making dental coverage accessible to a wide variety of employers, groups and individuals. Since 2010, Delta Dental of Arizona, through its Foundation, gave $12 million to support oral health education and disease prevention programs for underserved and uninsured communities across the state. For more information about Delta Dental of Arizona, visit www.deltadentalaz.com.
From its origins in 1995, BenchmarkPortal has become a global leader in the contact center industry, providing benchmarking, certification, training, consulting and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal please call 1-800-214-8929 or visit www.benchmarkportal.com.