GLENDALE, Ariz. (Dec. 12, 2019) - Delta Dental of Arizona is proud to announce its recertification as a Center of Excellence by BenchmarkPortal for the fifth year in a row. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry, demonstrating Delta Dental of Arizona’s dedication to providing superior customer care.
“Our Arizona-based customer service team is empathetic and knowledgeable. Our calls are efficient and we deliver service with a smile,” said Jeanette Watte, director of customer service at Delta Dental of Arizona. “We know that each interaction is a reflection on our company, so we strive to give our members the world-class customer experience they deserve. It’s a distinction that sets us apart from the competition.”
In addition to the Center of Excellence recognition, Delta Dental of Arizona was previously named the “Best First Call Resolution Rate in North America” by BenchmarkPortal. Due to Delta Dental of Arizona’s commitment to providing a great customer experience, 99% of members rate the service they receive from their customer service representative as very good or excellent.1
Certification is an important distinction because it is based on best-practice metrics drawn from BenchmarkPortal’s database of contact center metrics, which was founded at Purdue University and is the largest in the world. This achievement confirms the contact center’s ability to deliver service that is both efficient and effective.
“The recertification of Delta Dental of Arizona is a direct result of its leadership’s commitment to balancing cost-effective service solutions with best-in-class service performance. It is an achievement of distinction,” said Bruce Belfiore, CEO of BenchmarkPortal.
About Delta Dental of Arizona
Delta Dental of Arizona is the leading dental benefits provider in Arizona, serving more than 1.2 million enrollees and more than 3,500 contracted dentists across the state. Passionate about oral health and its importance to generations of families, Delta Dental of Arizona has worked for more than 45 years to improve oral health by emphasizing preventive care and making dental coverage accessible to a wide variety of employers, groups and individuals. For more information about Delta Dental of Arizona, visit www.deltadentalaz.com.
From its origins in 1995, BenchmarkPortal has become a global leader in the contact center industry, providing benchmarking, certification, training, consulting and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com.
1Delta Dental of Arizona Post-Call Member Satisfaction Survey, March-May 2019