Current Location:  Delta Dental of Arizona >Brokers >Performance Results September 2, 2010

Performance Results

95.13% of all calls answered within 20 seconds Average speed of answer is 12 seconds Less than 2.3% abandonment rate 99.97% of all calls are resolved on the first call 80.5% are adjudicated drop to pay 99.67% correct claims processed accurately 99.89% of claims are processed within 10 business days 99.99% Written inquires resolved within 5 calendar days.

© 2001-2010 Delta Dental Plans Association and Delta Dental of Arizona
All Rights Reserved.