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>Performance Results
February 5, 2012
Performance Results
95.13% of all calls answered within 20 seconds
Average speed of answer is 12 seconds
Less than 2.3% abandonment rate
99.97% of all calls are resolved on the first call
80.5% are adjudicated drop to pay
99.67% correct claims processed accurately
99.89% of claims are processed within 10 business days
99.99% Written inquires resolved within 5 calendar days.
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