Current Location:  Delta Dental of Arizona >Brokers >Performance Results February 5, 2012

Performance Results

95.13% of all calls answered within 20 seconds Average speed of answer is 12 seconds Less than 2.3% abandonment rate 99.97% of all calls are resolved on the first call 80.5% are adjudicated drop to pay 99.67% correct claims processed accurately 99.89% of claims are processed within 10 business days 99.99% Written inquires resolved within 5 calendar days.

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